By placing an order, you have confirmed that you have read, understood and accepted these following policies.

1. CANCEL THE ORDER

Once an order has been placed, it is immediately processed to ensure quick and efficient handling. As a result, we are unable to accept cancellations after the order is confirmed. We encourage all customers to carefully review their selections, quantities, and details before finalizing a purchase. If you have any questions or require assistance before placing an order, please reach out to our customer support team via the mail that is shown on the website's footer. Thank you for your understanding and cooperation.

2. RETURNS

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).
Item(s) must be returned together with proof of purchase.
Please contact our customer service to confirm your problem and take the return address before you make any decision. If you return the item without our confirmation, we cannot assure that it will be returned successfully to our return address and we will NOT refund it in this case.
Please do not send your return to the address on your package. That is not our return address and we will not take responsibility for any return package without a confirmation or notice from us.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via the mail that is shown on the website's footer for more information. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact our Customer Service to get the return address before you make any decision. Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will NOT take any responsibility for any return package without a confirmation letter or notice from us.

3. REFUNDS

Our policy lasts 7 days from arrival date for you to send photos of evidence of damaged/broken items. If 7 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.
Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.
The shipping fee will NOT be refundable once items have been shipped
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (3 - 10 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via the mail that is shown on the website's footer.

Shipping Costs

The cost of shipping varies based on your shipping destination and the number of items in your order. You can easily calculate your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will be automatically updated and included in your total.

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WHERE Delivery Locations
We are pleased to offer worldwide shipping.

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Estimated Delivery Times
After your purchase, please allow 5-7 business days for us to prepare and dispatch your merchandise from our facility. Standard shipping times typically range from 9 to 14 business days depending on your location.

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Delivery to Multiple Addresses
Unfortunately, we are unable to ship to multiple addresses within a single order. If you require items to be delivered to different addresses, we kindly ask that you place separate orders for each.

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PO Boxes and Military APO/FPO Addresses
We happily deliver to PO Boxes and Military APO/FPO addresses.